Nextiva Review

Nextiva is a VoIP phone service that’s designed specifically for businesses. Rather than a simple phone service, they offer a full suite of business features, including video conferencing, online fax, call center support, an auto attendant, and team messaging. Their service is specially tailored for customer support centers, and there are several tiers, so your business will only have to pay for the features you actually need.

How it Works

Nextiva’s VoIP package is available in three different tiers. They’re priced at $20, $25, and $30 per user, per month respectively. With the $20 tier, each user receives unlimited phone service plus Nextiva’s CRM capabilities which include email notes, call logging, sales pipeline management, and case status & prioritization. Phone numbers can be either local or toll-free, providing enough versatility for local and national businesses. You also get an auto attendant and hold music. The middle tier adds texting and mobile support, a dedicated mobile app, and unlimited conference calls. With the $30 tier, you also get call recording, voicemail-to-text delivery, and live chat services to save your customers and employees precious time.

The Nextiva Difference

What impressed us most about this company is the fact that they combine all of their offerings into easy-to-understand packages. The CRM suite is well-engineered, with plenty of features even at the lowest tier of service (which includes both sales and service-related features). This way, your entire call center team can be on the same page, and your managers will only have to learn to use a single software suite, instead of having to learn different programs for different teams.

If you’re looking for a quality VoIP service with a CRM suite, Nextiva is one of the best in the business. Don’t hesitate and check them out today!