Best VoIP Services - 2020 Buyer's GuideUpdated July, 2020

Join the millions that have trusted to help them make smarter buying decisions. Let our independent expert reviews and data-driven shopping recommendations help you find the VoIP service that's right for you.

Best VoIP Services - 2020 Buyer's Guide

Join the millions that have trusted to help them make smarter buying decisions. Let our independent expert reviews and data-driven shopping recommendations help you find the VoIP service that's right for you.

Join the millions that have trusted to find the VoIP service that's right for you.


  • Plan adjusts to company's need
  • Keep your number
  • Cheaper than traditional systems
  • Works across all devices
  • On-boarding training provided

Grasshopper Group

  • Perfect for small businesses
  • Choose toll free or local numbers
  • Affordable billing options
  • Across all device
  • 24/7 customer support


  • Full business solutions
  • Physical phones and virtual software
  • 60% cost savings on your phone bill
  • Works across all devices
  • Easy to understand packages

  • Great for small to mid-sized businesses
  • Use toll-free or local numbers
  • Unlimited and pay per minute plans
  • Works with any phone
  • 24/7 customer support


  • Good for Residential and SMB
  • Free Voiply Adapter
  • Affordable monthly rate
  • Unlimited Calling US, CAN, 50+ countries
  • 5 minute support response time


  • Good for small to mid-sized business
  • Use toll free or local numbers
  • Three tiers of service
  • Use directly from your mobile
  • No hardware needed

Ooma Office

  • Grows with your business
  • Keep your number
  • Affordable pricing
  • Use mobile phones
  • Easy setup

Our Top Choice


  • Plan adjusts to company's need
  • Keep your number
  • Cheaper than traditional systems
  • Works across all devices
  • On-boarding training provided
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Choosing The Best Option

What goes into being the best, you may ask. The criteria we've looked at include:

Satisfaction guarantee. Satisfaction guarantee
Extra Costs. Extra costs
Selection. Selection
Potential Savings. Potential Savings
Coupon Codes. Coupon codes
Reputation. Reputation

What is VoIP?

Gone are the days where you rely on a landline for your small business. You can take your phone with you wherever you have an internet connection, be it cafes, airports, or in the comfort of your home.

We might be so used to talking over our computers that it's easy to forget how phone calls have changed. Before VoIP service, we'd have to physically be next to a telephone in order to take business calls and perform office transactions. Now, VoIP systems have helped thousands connect to their workplaces easily, securely, and conveniently from wherever they are.

Who Uses VoIP Services

Just about anyone who has access to the internet will at some point use VoIP services. Think about it: When was the last time you made a FaceTime call to your family to say hello? If you did, you were using VoIP.

These digital connections work more efficiently than former analog calling, making it possible to be on a video call while also browsing the internet.

VoIP initially began making its way into the public sphere to allow for longer calls without the pricey cost of minutes. Gamers, for instance, could play video games for hours while talking with their battle partners via VoIP, lowering their monthly phone bill.

Apps like Skype and Xbox Live started appearing in mainstream conversations, giving everyone equal access to lower international and domestic calls and opening the possibility for video chats.

Why Make the Switch

For businesses, VoIP services can be a more affordable option than landline-based operations. To start, VoIP gives your team the ability to work from anywhere, meaning they can take calls as long as they're connected to the internet.

By allowing for remote access, you're able to offer more incentive as you onboard new potential hirees. Along with this, employees can now work on the go, whereas before they would have had to take official leave.

With VoIP, you can call internationally at a significantly lower rate than that of a traditional phone line. At cheaper rates per minute, you'll be able to expand your business transactions to a wider reach, all while saving money in the long run.

VoIP isn't just for phone calls. Digital connections mean that you can connect to your partners via video, adding more value to your conversations. Video calls improve communication between clients, teams, partners, and more, helping you truly bring your point home, even while thousands of miles apart.

Finally, you can easily scale VoIP to match the size of your business. When adding new employees to your office, you don't have to get a service provider to physically add more landlines to your office. Instead, you can add new users via your computer, taking mere minutes rather than days.

Cloud-based access, video communications, and affordability all make VoIP the obvious choice over landline services. If you find yourself still glued to your business landline phone, consider the capabilities you can find in new VoIP services.

How to Find the Best VoIP for You

Whether you're searching for VoIP services for your personal calls or for your business, there are several key functions to keep in mind as you're making your decision.


The privacy of your communication should matter, and so should the security that your VoIP service uses. Look for a VoIP service that uses endpoint security and multi-level protection to ensure a safe transmission from one location to the next. This keeps you safe from interception, malware, and more.

To even further back this up, you can look for services that have won awards and acknowledgments from accredited security monitoring services.

A reliable and secure VoIP service will have proactive authentication methods, and on-hand security monitoring team and vulnerability scans to ensure that the potential for exposure is properly mitigated.


Certain VoIP services can specialize in one thing while others specialize in another. For instance, if you're using VoIP for a small business, convenience might be of interest to you. Some services offer mobile apps to help you keep track of business endeavors while you're on the go, making it easy for your employees to stay connected at all times.

All VoIP services should offer smooth and clear calling between users, so in the end, you should be looking at the added features that can help your small business or home office thrive.


For small businesses, the cost is vital in the decision-making process when determining the right VoIP service for you. Anyone switching from landline business calls to VoIP is likely including cost as a reason to do so, so you don't want to end up paying more for functionality that a less expensive service can do.

Take into consideration the intersection between security, speed, clarity, and cost. While you might find a cheaper deal other than our top picks, you might be compromising your business's security or call quality. In the most cliché way to say it: You typically get what you pay for.

The Downside of VoIP

VoIP services fall short from landline uses in mainly one big arena: They sometimes can't call emergency services due to ambiguous location monitoring. While your VoIP will central to one geographical location, you might physically be in another, making it difficult for emergency services to locate your call.

That said, this is mostly something to think about if you're completely looking to replacing your landline with VoIP.

A VoIP Rundown

To simplify your life, VoIP is the way to go if you're operating a small business. Connecting your employees to one cloud-based program is the easiest way to allow your employees to always stay connected, even when out of state or visiting family.

Along with this, VoIP services dominate analog phone calls thanks to its innovation, affordability, and scalability, giving business owners the flexibility to run their company from anywhere and everywhere.

Ready to make the switch? Want to see which options are out there for VoIP services? Check out our top picks and start networking better through enhanced communication.

Trusting our Top Pick

Navigating the many choices for every consumer purchase can be challenging. Our team spends hours doing research, combing through forums, and reading consumer reviews on even the most basic of household items, and we summarize that information in clear, precise comparisons. 

Join the millions that have trusted to help them make smarter buying decisions. We help our readers spend their money wisely and find the right product to suit their specific needs. Our independent expert reviews and data-driven shopping recommendations empower you to find the VoIP service that's right for you.

What Sets Us Apart?

We leverage user data to understand decision-making and put the best products in front of each user. We tailor our comparisons to what matters to our user's needs, specific or broad. We keep our content up to date, we are constantly looking for new merchants and products to compare, and we are quick to remove any that are outdated or no longer meeting our standards. Our rankings change day-to-day based on our proprietary algorithms that crunch data to identify top-performing products and tailor recommendations to exactly what our readers are looking for.

Have a question or want to make a recommendation? We love to hear from our readers and are always looking for new products to include on our site. Get in touch!